The short version

Refund policy

How long you have

You have thirty days from the date of your purchase to ask for a refund. No conditions attached to it, and no need to explain yourself if you would rather not.

How to ask

Write to support@earljacksonbbq.com from the email address you used at checkout, and say you want a refund. That is the whole process. If you tell me what did not work for you I will read it, but it is not a condition of getting your money back.

What happens next

The refund goes back to the same card or payment method you paid with. Once it is issued, banks usually take five to ten business days to show it on your statement. That part is out of my hands.

You keep the books

These are digital books. I am not going to ask you to delete them or send anything back. If you have downloaded the files, they are yours to keep whether you take the refund or not.

The audiobook

If you added the audiobook at checkout, it is covered by the same thirty days and refunded along with the books.

If something has gone wrong

If your email never arrived, or a file will not open, write to me before you ask for a refund. Most of the time it is a delivery problem I can fix in a few minutes, and you would rather have the books than the twenty seven dollars.

Earl Jackson ... pitmaster, thirty four years.
Questions about this policy: support@earljacksonbbq.com